Hello,we have informed you to customs clearence as soon as I get the update from the forwarders even if we are on holiday ,I sent your message and call you every day ,even if you have read the meassage,I still wanted to confirm if you have called the fedex to finish the customs !until the package has to return back ,the forwarder asked me if we need give up the parcel because we need afford five times shipping charge what will be more than the value of the product !I still donnot give up because I thought you have read the message and you must call ! so pity you donnot reply me and you also donnot call the fedex !the Alibaba is fair ,they have give a fair desicion ,they also thought we had no any mistake ,we have done all for the sellers can do ,but you donnot reply me at all ,because you said you are busy ! we are responsible for every customer and we will afford all if we have the duty !I promise that ！ Thank you !